Refund & Cancellation Policy

Cancelling a booking

More than 48 hours before pickup: the token is refunded in full to the original payment method.

Between 48 and 24 hours before pickup: the token is retained as credit, valid for six months against any future booking.

Within 24 hours of pickup, or no-show: the token is retained, since the vehicle has already been blocked and turned away from other customers.

Refund timelines

Approved token refunds are processed within 3–5 working days and typically appear in your account within 7 working days depending on your bank.

Security deposits are released within 24–48 hours of vehicle return, after a joint check of fuel level, tolls, challans and damage. Any deduction is itemised and shared with you.

Early returns and shortened trips

Unused full days on a multi-day booking are refunded at the daily rate if the vehicle is returned at least 24 hours before the agreed drop time. Partial days are not refunded.

Cancellations by us

If we cannot supply the confirmed vehicle or a comparable alternative, you receive a full refund of the token and any advance paid. Where a trip is disrupted by road closures, landslides, strikes or weather, we will offer a rescheduled date or refund the unused rental period.

How to cancel

WhatsApp or call +91 69008 38115, or email adventurecarsguwahati@gmail.com with your booking name and dates. We confirm every cancellation in writing.